Refund policy

We want you to love your CaseKaddy purchase. If something isn’t right, here’s how we can help.

Return Policy

  • We offer a 10-day return window from the date of delivery

  • The product must be unused, undamaged, and in its original packaging

Exchange Policy

  • Exchanges are available for damaged, defective, or incorrect items

  • Please notify us within 48 hours of delivery with photos or videos of the issue

Non-Returnable Items

  • Products showing signs of use

  • Items damaged due to misuse or mishandling

  • Clearance or sale items (if specified)

How to Request a Return or Exchange

  1. Email us at support@casekaddy.com

  2. Share your order ID and reason for return/exchange

  3. Our team will guide you through the next steps

Refunds (if applicable) are processed after quality checks and may take 5–7 business days to reflect in your original payment method.